Terms & Conditions

Ergovia Sleep is the business name of Ergovia Sleep LLC, 200 N Broadway, Green Bay, WI 54303, United States. The seller details, contact information, and registration can be found on our Legal Notice page as well as in your confirmation email. We can only accept returns sent to the specific address we provide after you contact us, so please do not send parcels anywhere else.

You need to be at least 18 years of age to shop with us. Our website and items are meant for personal use rather than resale, unless we have agreed in writing. We reserve the right to decline, adjust, or cancel an order if we cannot verify the details, run out of stock, or suspect dishonesty, and we always return your payment in full if that happens.

All prices are listed in USD. You can see the shipping cost at checkout before you finalize your order. If there is a clear pricing mistake, we will let you know before shipping and give you the choice to keep the order at the accurate price or cancel without any fee.

3.1 VAT and customs duties

Orders delivered within United States include VAT where applicable. If your package travels outside United States, your local customs office sets any import duties or local fees, which the recipient handles. When a package is declined at border control, we process it as a return and take off the actual shipping expense from your refund.

We accept Cash on delivery, Bank transfer. We never collect or store your payment card or online banking details on our website.

4.1 Order placement and acceptance

Your order is submitted once you finish the checkout steps. We send you an email receipt with an order number, and our sales agreement becomes official once we pack your parcel and email your dispatch note. Before that happens, we may cancel the order and return whatever you paid.

4.2 Failed or incomplete payments

If a payment does not go through, we cannot send out the package. For deliveries set up with payment on arrival, any parcel that is refused or left unclaimed will be sent back to our shop and cancelled.

We collect and handle only the personal information required to ship your pillow, reply to your questions, and keep our website safe, as explained in our Privacy Policy. Our use of cookies is detailed in the Cookie Policy, and both policies are part of these terms.

Please enjoy your pillow as outlined on its product page, fabric tag, and care guide. Keep items out of reach of young children unless made specifically for them. We photograph our pillows honestly, but screen displays vary, so a subtle shift in colour tone is completely normal.

6.1 Storage, expiry and disposal

Keep the pillow in the environment noted on its box or wrapping. If an expiry date appears, please do not use the product after that date passes. When wrapping or old materials need discarding, please follow your local recycling rules.

Information on our pages does not take the place of medical or healthcare advice. We describe our pillows and how they help your sleep posture, but we do not guarantee specific medical outcomes. Please check with a doctor or specialist before use if you are pregnant, nursing, recovering from an injury, or managing a condition that affects your neck or back.

Any price discount you see applies to purchases completed while the offer is active, and cannot be stacked with other promotions unless we mention it. You will need to enter promo codes at checkout before paying, as we cannot add them later. If an order came with promotional gifts, please return those items as well if you send the pillow back.

You can find all our shipping methods, expected timelines, and prices on our Shipping & Delivery page. Delivery estimates are calculated in working days from the moment we dispatch your parcel, so they are sensible guides rather than rigid guarantees. If you buy several items at once, they might travel in separate boxes.

We stay responsible for your order until the delivery driver hands it to you or someone you asked to receive it at your address, after which responsibility transfers to you. If a box arrives visibly damaged, please let us know at [email protected] within 48 hours along with clear photos. Do double-check your shipping details before ordering, as parcels returned because of an address error or missed collection will be refunded minus the original shipping costs.

You are welcome to return an item within 14 days of receiving it, following the terms on our Returns & Refunds page. Please get in touch for an authorized return number before mailing anything, and use only the return address we provide. We refund the item price, while the initial delivery charge is only refunded if we sent the wrong item or there is a genuine fault. Your regular legal rights of cancellation under local consumer law stay fully protected.

Our pillows must match their online descriptions and arrive in your hands sound and free from flaws. We provide a 1-year limited statutory warranty covering manufacturing defects in memory foam core integrity and seam stitching under standard residential use. This limited warranty does not cover normal physical softening, cosmetic discoloration, liquid damage, or improper laundering. If an item develops a fault covered by your country's legal warranty period, we will inspect it and decide whether to fix it, send a replacement, or issue a refund. Expected fabric wear, accidental damage, or improper handling after delivery are not covered.

We ask that you do not place fake orders, meddle with how our website runs, gather information on other shoppers, or write anything harmful, false, or abusive. If these guidelines are broken, we may restrict or block your access.

The written guides, photos, brand marks, and website code belong to Ergovia Sleep LLC or our licensed partners. You are welcome to read or print individual pages for personal reference, but copying, sharing, or using anything here for business reasons requires our written permission.

From time to time, we may link to websites managed by other folks. We do not control their content, policies, or uptime, and sharing a link does not mean we endorse everything on their site.

The reviews on our shop come from real customers sharing their own experience with our pillows, which may differ from person to person. When you send over a review, note, or photo, you permit us to share it on our site without payment, showing just your first name. If you ever want your review taken down, just ask, and we never post anything offensive or that shares private details about other people.

We provide this website on an as-is basis. While we do our best to keep every detail correct and fresh, we cannot promise that the site will always run without a glitch or brief downtime. This does not change the legal warranties that protect the goods you buy from us.

Ergovia Sleep LLC total aggregate liability arising out of or related to any product purchase shall not exceed the lesser of $100.00 or the total purchase amount paid for the specific order. We accept full legal responsibility for any harm caused by deliberate wrongdoing or gross negligence, for injury to health or life, and wherever the law forbids limiting liability. In all other instances, our responsibility is confined to the standard, foreseeable losses typical for a purchase of this nature.

To the extent allowed by law, you agree to cover any expenses or claims brought against us by others because you broke these terms or because of materials you posted to our site.

These terms and all contractual relationships are governed exclusively by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of law principles. If we cannot sort out an issue through a friendly conversation, you can bring the matter before the court where our business is registered; shoppers also keep the right to use the courts in their home country. Any local consumer protection rules that cannot be set aside by contract continue to protect you.

We send your order receipts, dispatch updates, invoices, and any updates regarding these terms to the email address you provide at checkout. Please keep that inbox current and check your junk folder once in a while, as an email sent to your listed address is considered delivered.

If our shop is ever acquired or transferred to another company, we may pass along our rights and duties under this agreement, as long as your consumer protections remain the same. You may not assign your rights to another party without our written approval.

If we do not act on a specific term right away, that does not mean we give up our right to enforce it later on.

Should any part of these terms turn out to be unenforceable, the remaining sections continue to apply as usual. We will replace that invalid clause with a lawful condition that best reflects its original aim.

We reserve the right to cancel an account or turn down new orders if someone violates these terms. Any parcel that has already left our workshop will still be delivered as planned.

These terms, along with our linked store policies and your purchase receipt, form the entire agreement between you and our shop. If these documents appear in other languages, the version matching the site where you bought your pillow takes priority.

If you have questions about these terms, reach us at [email protected], call +1 (920) 661-3593, or write through our Contact page. Our physical mailing address is 200 N Broadway, Green Bay, WI 54303, United States.

Merchant

Ergovia Sleep LLC

Registered address

200 N Broadway, Green Bay, WI 54303, United States

Email

[email protected]

Phone

+1 (920) 661-3593