Official policy text, updated on September 2026Order now

Shipping & Delivery

Name: Ergovia Sleep
Address: 200 N Broadway, Green Bay, 54303, US
Telephone: +1 (920) 661-3593

We package every Ergovia Sleep pillow by hand and pass it directly to a tracked courier. Here is what you need to know about delivery times, shipping rates, and what happens if a box is delayed or damaged.

Section 1

Order processing time

If you place your order before 16:00 on a regular workday, we pack and ship it that very day. Orders placed after the cut-off, over the weekend, or during public holidays head out the next business day. We send an initial order confirmation right away, followed by an email with your tracking link as soon as your parcel hits the road.

Section 2

Following your package

Click on the tracking link included in your shipping confirmation email or text message.
You can also visit our order tracking page and enter your order number.
Progress details begin showing up once the driver scans the parcel, usually within 24 hours after leaving our hands.
Fresh updates post at each stop along the courier route right until your doorstep.

Section 3

Estimated delivery times

Delivery estimates count regular working days starting from dispatch and are not strict promises. Outlying or rural addresses can take an extra 1-2 days.

Region	Estimated delivery time
United States	2-4 business days
Other destinations	Displayed at checkout before you pay

Section 4

Shipping and handling costs

We ship free across United States when your order reaches $80; for anything under that, shipping is $5.95. The precise shipping charge for your location appears on the checkout screen before you finalize your purchase.

Section 5

International shipping

For packages traveling outside United States, delivery rates and transit times show up during checkout. Local customs fees and taxes are determined by your country and remain the responsibility of the recipient. If a parcel is declined at customs, we handle it as a regular return.

Section 6

Damaged, missing, or delayed shipments

6.1 Damaged

Please look over your package when it arrives. If the box or pillow is damaged, take a quick photo and email [email protected] within 48 hours. We will ship a fresh replacement at our expense or give you a refund; you do not have to mail the broken item back unless we specifically request it.

6.2 Lost

If your parcel tracking freezes without any scan for 5 business days, reach out to us with your order details. We will launch an investigation with the courier and either ship a replacement pillow or return your full payment, whichever you prefer, within 10 business days of your message.

6.3 Tracking shows delivered but no package found

Please check with family members, nearby neighbors, or your local postal branch first, then send us a message within 3 days of the delivery scan. We will file a formal inquiry with the courier and stay in touch until the situation is cleared up.

Section 7

Questions about this policy

You can write to us at [email protected] or ring +1 (920) 661-3593 during Mon-Thu 07:45-16:30, Fri 07:45-14:45, Sat 09:15-13:45. We get back to every question within one business day.

Merchant: Ergovia Sleep LLC
Registered address: 200 N Broadway, Green Bay, WI 54303, United States
Email: [email protected]
Phone: +1 (920) 661-3593