Privacy Policy

This privacy statement covers ergoviasleep.shop, any purchase made through our shop, and notes you send our team. It does not cover outside websites linked on our pages, which operate under their own rules.

Your data controller is Ergovia Sleep LLC, located at 200 N Broadway, Green Bay, WI 54303, United States. For any questions regarding your privacy, email [email protected] or give us a ring at +1 (920) 661-3593.

Merchant

Ergovia Sleep LLC

Registered address

200 N Broadway, Green Bay, WI 54303, United States

Email

[email protected]

Phone

+1 (920) 661-3593

We only ask for details that are genuinely needed for the reasons listed below.

3.1 Information you provide directly

Your full name, delivery address, email, and phone number when buying a pillow, as well as notes you share in messages or product reviews. We hold order details for the full statutory accounting timeframe, while correspondence is retained for up to 3 years after our last conversation.

3.2 Payment and transaction data

Your purchase number, products chosen, totals paid, selected payment option, and parcel tracking status. We never collect or store card numbers or banking logins on this site. Records remain on file for the mandatory accounting duration.

3.3 Automatically collected information

Your device model, browser version, IP address, viewed pages, referring links, and timestamps, gathered through server activity and cookies detailed in our Cookie Policy. Server logs clear after 30 days, while combined analytic records stay stored for up to 14 months.

3.4 Marketing and advertising data

The specific ad, promotion, or referral link that guided you to our shop, logged strictly to trace how visitors find us. We clear this attribution record within 90 days.

3.5 Updates shared by our service partners

Shipping updates sent by the courier and payment confirmations sent by our financial partner, linked directly to your pillow order.

3.6 Children

Our website is not intended for visitors under 18. We never intentionally gather information from children, and a parent or guardian may contact [email protected] to remove any records promptly.

Your name, shipping address, email, and contact number are necessary so we can send out your parcel and stay in touch about delivery. We cannot fulfill your order without them. Any additional detail is entirely up to you.

• To pack your pillow, arrange shipment, issue invoices, and manage any returns or reimbursement requests.
• To reply when you reach out and share dispatch updates by email or text message.
• To maintain site security, guard against fraud, and understand how people browse our pages.
• To share product news only when you have asked us to, with a clear opt-out link included in every email.
• To satisfy legal requirements, including our standard bookkeeping duties.

We never trade or sell your personal details. We pass them solely to the trusted partners listed here, all of whom are contractually bound to handle data according to our guidance.

6.1 Payment processing

The payment processing service you select gets only what is required to clear and balance your transaction.

6.2 Shipping and fulfilment partners

Our delivery courier gets your name, home address, and telephone number so they can bring your box to the door and reach you about timing.

6.3 Service providers

Our web host, email dispatch system, and customer service platforms process records strictly on our behalf.

6.4 Advertising and analytics partners

Analytics and advertising tools, enabled only after you give permission, pass browsing metrics to their platforms as outlined in our Cookie Policy.

6.5 Legal and regulatory disclosures

We will release information if the law obliges us to do so, or when necessary to protect our business in an order disagreement.

6.6 Business transfers

Should our small company ever be sold or merged, customer records will transfer to the incoming owners under these identical safety measures.

Some of our service partners might handle information outside United States. Whenever that occurs, we ensure protection through adequacy rulings or standard contractual clauses so your data remains safe.

In accordance with the applicable U.S. state privacy laws, including the CCPA/CPRA, you have consumer privacy rights.

8.1 Access, corrections, erasure, and data transfer

You are welcome to view the records we keep on you, request fixes, ask for deletion, obtain an export in a standard format, limit or contest processing, or revoke any permission you gave earlier. Revoking consent does not alter lawful handling carried out prior to that notice.

8.2 Marketing choices

Each promotional message includes a straightforward unsubscribe link. You can also turn off tracking and advertising cookies whenever you like using our site banner.

8.3 Exercising your rights

Send a message to [email protected]. We might verify your identity first, and we will get back to you within 30 days. You also have the right to contact the data protection authority in United States.

Our website runs securely over HTTPS. Customer order information stays on protected systems accessible only to our team members and vendors handling the jobs mentioned above. We neither gather nor retain debit or credit card details on this site.

Purchase records and invoices remain on file for the duration required by tax regulations before being removed. Customer help messages stay stored for up to 3 years following our final communication. Technical server logs are erased after 30 days, while pooled analytics stay for up to 14 months. Your marketing agreement stands until you decide to cancel it.

Outbound links pointing to third-party sites, social networks, or payment processors take you to external platforms with distinct privacy practices. We cannot be held accountable for how those third parties manage your information.

We revise this notice whenever our shop routines or legal requirements evolve. You can always review the active wording right on this page, and the latest update date appears at the top.