Official policy text, updated on September 2026Order now

Returns & Refunds

Name: Ergovia Sleep
Address: 200 N Broadway, Green Bay, 54303, US
Telephone: +1 (920) 661-3593

You are welcome to return any pillow ordered from Ergovia Sleep within 14 days of receiving it, for any reason. This guide covers our requirements, how the process works, who handles the costs, and when your funds return.

! Please note: reach out for a return authorization number before mailing anything back, and ship the package strictly to the address we provide. Parcels sent to any other location cannot be connected to your account.

Section 1

14-day refund guarantee

Our return period lasts 14 days starting from the date the package reaches your door. That gives you plenty of time whether something arrived damaged, carries a flaw, turned out to be the wrong pillow, or you just had a change of heart.

Section 2

Return conditions

Damaged or faulty goods: we provide a replacement or a complete refund, including what you paid for initial delivery; just attach clear photos when you write to us.
Received the incorrect pillow: we will dispatch the right one right away and arrange pickup of the wrong package at our own expense.
If you change your mind, the pillow must remain unused, kept inside its original packaging with every label and seal intact. You pay for the return postage, and original delivery charges are not refunded.
Pillows that have been opened cannot be restocked for hygiene reasons, so we cannot accept them back unless there is a clear defect.

Due to strict public health and personal hygiene regulations, any pillow, cushion, or pillowcase that has been unsealed, test-slept on, or removed from its protective plastic film cannot be returned, restocked, or refunded under any circumstances.

Section 3

How to return a pillow to our shop

Within 14 days of receiving your parcel, drop us a note at [email protected] or ring +1 (920) 661-3593 with your order details, why you are returning it, and pictures if anything arrived damaged.
We will get back to you within one business day to provide your return number and our shipping address.
Repack the pillow securely into its original packaging, slip a note inside with your return number, and seal the box.
Post the parcel to our return address and send us your tracking code. Please hold onto your shipping receipt until your money is back.

Section 4

Refunds and processing time

We check the parcel within 3 business days of delivery and send an email once your refund is processed. We return funds using your original payment method: cash on delivery orders are sent via bank transfer to your provided account, and direct bank transfers go back to that same account. Most banks take 1 to 5 business days to post it.

Section 5

Exchanges and cancellations

If you prefer a different option, follow our return process and make a fresh purchase online; we will refund the original item once it reaches us. You can cancel any order at no cost before it leaves our workshop by emailing [email protected] with your order details.

Section 6

Questions about this policy

You can write to us at [email protected] or ring +1 (920) 661-3593 during Mon-Thu 07:45-16:30, Fri 07:45-14:45, Sat 09:15-13:45. We get back to every question within one business day.

Merchant: Ergovia Sleep LLC
Registered address: 200 N Broadway, Green Bay, WI 54303, United States
Email: [email protected]
Phone: +1 (920) 661-3593