Frequently Asked Questions
Here are simple answers to the questions people ask us most about our pillow. If you want to know anything else before deciding, we are always happy to help.
Still have questions?
Send us a note and we usually reply within a couple of hours during the day.
how to choose the right height for sleeping
Our pillow features two contour heights in one design. If you sleep on your side, place the taller 5-inch lobe under your neck. For back sleeping, rotate the pillow to use the 4-inch lobe.
what is the ergovia pillow made of
The core is molded from 50D high-density polyurethane memory foam that stays supportive. The removable outer cover is knitted from a cooling bamboo rayon blend with breathable side mesh.
how to clean the memory foam pillow
Unzip and remove the bamboo outer cover to machine wash it on a gentle cold cycle. Wipe the inner foam core with a lightly damp cloth if needed, and let it air dry away from direct heat.
how do i pay for my order
We accept cash on delivery so you can pay the courier when your parcel arrives. We also welcome direct bank transfer if you prefer to arrange payment ahead of dispatch.
what happens if the pillow does not fit
We offer a 30-day return window for items that remain unused and in their original packaging. Simply contact our Green Bay team and return shipping is handled in line with our store terms.
can the pillow be sent as a gift
Yes, we ship each pillow packed inside an individual protective box with a neat packing slip. You can settle the balance in advance by bank transfer and we will deliver straight to the recipient.